If you currently have a broken water pipe in your home

1.      Locate your emergency water shut-off valve (usually in your basement, garage, crawl space, or under your home) and turn off your water by turning the handle to the left until it is snug. If you do not have a shut-off valve (many apartments, manufactured homes, and older homes do not), call your water provider to turn off your water at the street.

2.      Then, turn on all of your faucets and flush your toilet(s) to drain the rest of the water from your pipes. This will reduce the pressure from the burst pipe.

3.      Document the damage by taking pictures with your phone or camera for your landlord and/or insurance claim before doing any cleanup.

Who should fix broken water pipes?

Burst pipes inside your home or yard are your responsibility. You will need to contact a plumber and then your home or renters insurance. Burst pipes outside your home (in the street, fire hydrants) is the responsibility of your water provider – call them to report an issue.

What is an emergency water shut-off valve?

The emergency water shut-off valve or master shut-off valve is what you will use to shut off the water supply to your home in an emergency. Typically, it is in the basement, crawl space under your home, or in your garage. It may also be outside your home by the foundation. Some homes do not have shut-off valves. If you cannot find your water shut-off valve, or if it appears to be stuck, check with a plumber.

Learn where your home's shut-off valve is and how to use it before an emergency

Knowing where your home’s shut-off valve is, and making sure that the other members of your household know too, will help ensure that you can quickly shut your water off during or after an emergency. This is most important when the weather is cold and there is a risk of frozen or burst pipes.

How to turn off your home's water supply in an emergency

Turn the valve to the left until it is snug. Depending on the type of valve that you have, this will either be moving the valve a quarter or half turn. If you have a valve that is like an outdoor spigot, you may need to turn it several times to shut off your water.

Examples of Home Emergency Master Shut Off Valves

Your water shut off valve may take many different forms. Below are a few of the most common types of shutoff valves: [photos of water shut-off valves]

Turning Off Your Water at the Street

In an emergency, it is also possible to turn your water off at the street. Contact your water provider for more information about how to do this at your home.